Skip to main content
You talk to Token in the chat tools you already use. Which channels are available depends on what was set up for your team, but the patterns below are the same everywhere.
When Token first joins a channel, it introduces itself with a short welcome note explaining how to reach it and what, if anything, is already set up there.

​
Adding Token to a channel or group

Add Token before it can read or reply. The steps differ by platform.
Token is an app, not a person, so you won’t add it from the member list. Use one of these two ways, which work the same in every channel, public or private:
  • Mention it. In the channel, type @, pick Token, and send. Slack then offers to add it: choose Invite them.
  • From the channel’s apps. Click the channel name at the top, open the Integrations tab, and choose Add an app.
On both Slack and WhatsApp, mention Token in a channel or group when you want it to reply; adding it is not enough on its own.

​
Getting its attention

Message Token directly, the same way you would DM a colleague. There is no trigger word: Token reads every message in a direct chat and replies.

​
Good to know

Separate by design

A request in one channel never leaks into another. Token keeps its memory per conversation.

Replies in place

Ask in a thread and Token answers in that thread, so conversations stay tidy.

Always on

Message Token any time. It picks up the request, does the work, and replies when it is done, even if a longer task takes a moment.