Connect an account
Sign in once to give Token its own access to a service. This creates the
account. Token uses its own access, never your personal login.
Share it with a chat
Make a connected account usable in a specific channel. A tool only works in
the chats you have shared it with.
Your account vs Token’s account
When you connect an account, it’s normally your own: it belongs to you, only you can share it, and Token uses it in the chats you choose to share it with. Two teammates can each connect their own account for the same service. Token can also have its own account, called the agent account. This is the identity Token acts as on its own behalf, rather than on behalf of a person. It works differently from a personal account in two ways:- It’s available in every chat by default, with no per-chat sharing. Token uses it wherever it acts as itself.
- It’s the only account Token can use in external chats (channels with people outside your workspace), where personal accounts are never used.
token@yourcompany.com). There’s one agent account per service, and
setting it up is an admin action.
The fastest way: just ask
You usually do not need to leave the chat. Ask Token for what you need, for example “read our Notion,” and if nothing is set up yet, Token posts a short Set it up card right there.1
Tap Set it up
The card shows what is missing, for example “No Notion is set up in this
channel yet,” with a Set it up button. Tapping it opens a private next
step that only you can see.
2
Share or connect
If you already connected the right account, choose it to share it with
this channel. If you have not connected it yet, follow the link to connect
it first, then share it.
3
Done
Once shared, the channel shows that the tool is set up, and Token can use it.
Only the person who connected an account can share it. Sharing happens in a
private step, so other people in the channel never see your other accounts.
Using the dashboard
You can also manage everything from the dashboard, which is the better place to see the whole picture:- Integrations lists every service and lets you connect a new account.
- A channel’s settings show which accounts are shared with it. From there you can share another account, set a default account for that channel, or stop sharing one.
More than one account
You can connect more than one account for the same service, for example two calendars or two inboxes. When a channel has access to several, you can mark one as the default for that channel, and Token uses that unless you tell it otherwise.Sharing on a team
Who can share which accounts, what happens when two teammates share the same
tool with one channel, and what admins control.
Turning access off
- Stop sharing an account to remove it from a channel. The account stays connected and keeps working in other chats.
- Disconnect an account to remove it entirely, so Token can no longer use it anywhere.