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A few common reasons:
  • In a group channel, you need to mention it. Token stays quiet in shared channels unless you get its attention with a mention. In a direct message, no mention is needed. See Where to reach Token.
  • It is working on a longer task. Token replies when the work is done, which can take a moment for bigger requests.
  • It is waiting on an approval. If the task needs an action that requires sign-off, it may be paused until an admin approves it. See Approvals.
Token was about to do something against a connected service that is not yet known to be safe, so it paused for an admin to confirm. This is by design. As admins approve the safe actions, these prompts become rare. Admins can review what was approved with /token-audit.
Usually one of:
  • The tool is not set up in this chat yet. A tool only works in the channels you have shared it with.
  • The action is blocked by a rule. An admin can review and change rules with /token-rules.
  • It genuinely is not supported. Token will tell you when that is the case.
Token acts through its own access to the tools you connect, scoped to what you approve, and only in the channels you share them with. Sensitive actions go through an approval check enforced by the server, not the AI, so the safety rules hold even if a message tries to convince Token otherwise. Read more in Approvals.
Yes, when you ask it to, and within the same permission rules. Sending to an external party from a less trusted place is exactly the kind of action that is set up to require an admin’s approval.
The quickest way is to ask Token in the chat. If the tool is not set up yet, it posts a Set it up card so you can connect an account and share it with that channel without leaving the conversation. You can also do it from the dashboard’s Integrations page. See Setting up tools. If the service you want is not available, ask whoever administers Token for your team.
Only admins, using the admin commands or the dashboard. Who counts as an admin is configured for your team.

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