> ## Documentation Index
> Fetch the complete documentation index at: https://docs.wearecorgi.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ and troubleshooting

> Quick answers to common questions about using Token.

<AccordionGroup>
  <Accordion title="Token did not reply. What happened?" icon="comment-slash">
    A few common reasons:

    * **In a group channel, you need to mention it.** Token stays quiet in shared
      channels unless you get its attention with a mention. In a direct message,
      no mention is needed. See [Where to reach Token](/reaching-token).
    * **It is working on a longer task.** Token replies when the work is done,
      which can take a moment for bigger requests.
    * **It is waiting on an approval.** If the task needs an action that requires
      sign-off, it may be paused until an admin approves it. See
      [Approvals](/permissions).
  </Accordion>

  <Accordion title="Why did Token ask for approval?" icon="shield-halved">
    Token was about to do something against a connected service that is not yet
    known to be safe, so it paused for an admin to confirm. This is by design. As
    admins approve the safe actions, these prompts become rare. Admins can review
    what was approved with `/token-audit`.
  </Accordion>

  <Accordion title="Why can Token not do something I asked?" icon="ban">
    Usually one of:

    * **The tool is not set up in this chat yet.** A tool only works in the
      channels you have [shared it with](/integrations).
    * **The action is blocked by a rule.** An admin can review and change rules
      with `/token-rules`.
    * **It genuinely is not supported.** Token will tell you when that is the case.
  </Accordion>

  <Accordion title="Is my data safe?" icon="lock">
    Token acts through its own access to the tools you connect, scoped to what you
    approve, and only in the channels you share them with. Sensitive actions go
    through an approval check enforced by the server, not the AI, so the safety
    rules hold even if a message tries to convince Token otherwise. Read more in
    [Approvals](/permissions).
  </Accordion>

  <Accordion title="Can Token message other people or channels?" icon="paper-plane">
    Yes, when you ask it to, and within the same permission rules. Sending to an
    external party from a less trusted place is exactly the kind of action that is
    set up to require an admin's approval.
  </Accordion>

  <Accordion title="How do I set up a new tool?" icon="plug">
    The quickest way is to ask Token in the chat. If the tool is not set up yet,
    it posts a **Set it up** card so you can connect an account and share it with
    that channel without leaving the conversation. You can also do it from the
    dashboard's **Integrations** page. See [Setting up tools](/integrations). If
    the service you want is not available, ask whoever administers Token for your
    team.
  </Accordion>

  <Accordion title="Is there a dashboard or web app?" icon="gauge">
    Yes. Day to day you just message Token in Slack or WhatsApp, but there is
    also a web dashboard at [app.wearecorgi.ai](https://app.wearecorgi.ai).
    Admins use it to manage connected accounts, see what is shared with which
    channel, set up tools, review routines, and adjust settings and
    rules. Everything there can also be done by asking Token in the chat.
  </Accordion>

  <Accordion title="Who can change Token's settings and rules?" icon="user-gear">
    Only admins, using the [admin commands](/slash-commands) or the dashboard.
    Who counts as an admin is configured for your team.
  </Accordion>
</AccordionGroup>

## Still stuck?

<Card title="Open the dashboard" icon="gauge" href="https://app.wearecorgi.ai" horizontal>
  Manage tools, channels, and routines, or check what is set up where.
</Card>